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South African Banking Sentiment Index


  • Key metrics:

  • 23.5%

    Banking was SA's most positive industry

  • 41.9%

    FNB tops Net Sentiment ranking

  • 32.1pp increase

    Discovery most improved bank

DataEQ has published its eighth South African Banking Sentiment Index, revealing how eight of the country’s biggest banks compare in the eyes of consumers.

Having tracked over four million social media posts about African Bank, Absa, Capitec Bank, Discovery Bank, FNB, Nedbank, Standard Bank and TymeBank from 1 September 2022 to 31 August 2023, this year’s index sees the industry continue to improve its Net Sentiment taking back it’s position as SA’s most positively spoken about industry according to consumers on social media.

SA Banking Index Industry Net Sentiment Chart

Find out:

  • Why is FNB SA’s most loved bank and where did the rest of the market finish?
  • Why is banking SA’s most liked industry?
  • How influential are campaigns in driving positivity?
  • What topics are driving customer complaints and praise?
  • ESG and TCF analysis, find out how prominent these themes are in consumer conversation

Find bank rankings, conduct compliance and customer churn rates in the full report

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