UK Travel Insurance Sentiment Index
UK travel insurance attracted largely positive online feedback in 2025, with many customers describing smooth purchase journeys and helpful frontline support.

Top performer:
InsureandGo
90%
Overall Net Sentiment
Overall Net Sentiment: Organic feedback
-5%
Net Sentiment
Largest complaints driver: Changes in pricing
18%
Volume
The first UK Travel Insurance Index traced over 206 000 public non-enterprise posts across X and Trustpilot for the period 1 January - 31 December 2025, to determine the UK’s best and worst travel insurers according to their customers.
InsureandGo achieved the highest Overall Net Sentiment score for the period. Other insurers maintained relatively high scores. insurer.
Discover the key factors that are impacting customer sentiment toward the UK's leading pet insurers