Our latest South African Telecoms Customer Experience Indices provide a more detailed analysis split across 4 key telecoms sub-sectors (Mobile Virtual Network Operators coming soon):
PwC’s South Africa Telecommunications Sentiment Index, developed in partnership with DataEQ, is the country’s most robust analysis of telecom customer experience. Built on over 1.3 million public, non-enterprise social media mentions , it offers a data-rich view of what customers really think.
rain retains its position at the top of the network provider category, while Cell C shows real momentum with a sharp year-on-year sentiment lift. Telkom Fibre was the only ISP to achieve a positive public Net Sentiment, with praise for reliable connectivity and innovative prepaid fibre products.
SA Telecoms Overall Net Sentiment:
-25%
Telecoms was the only industry where negative sentiment outweighed the positive.
Discover the key factors that are impacting public sentiment toward SA's leading telcos, ISPs and MVNOs.
