This report captures over 653,000 online mentions across five network providers, drawn from public conversation on X, Facebook and Hellopeter between 1 October 2025 and 31 March 2026.
The report covers Operational (CX) Net Sentiment performance, customer experience deep dives across service, network quality, data and digital channels, channel performance as well as risk intent, and churn and acquisition analysis.
rain was the top performing insurer in Operational Net Sentiment with a score of:
16%
Discover the key factors that are impacting consumer sentiment toward network providers in South Africa.
